Regional Business Systems Lead APAC

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Job Description

Regional Business Systems Lead APAC

  • Permanent Full-time position with competitive renumeration and benefits
  • Work autonomously and remote whilst being part of a dedicated and welcoming team
  • Remote opportunity based in the APAC region: AUS, NZL, HKG, IND, KOR, MYS, NZL, PHL, SGP, THA, TWN, VNM
  • Upskill and growth in an area your passionate about, whilst being fully supported and encouraged.
  • Join a trusted Global leading Pharmaceutical organisation

The role of Regional Business Systems Lead APAC involve collaborating with  the GCTO  regional and country representatives, Quality & Continuous Improvement, Business System Owners from Business Enablement Organization (BEO), Monitoring Excellence (ME), Global Clinical Development process owners and sub-process owners ,regional Research Labs Information Technology (IT) representatives, Project Management Office (PMO) and Application Management Services.

You will be accountable for the consistent implementation of process enabling technology in the region  to meet the Company’s business needs and to understand and  represent the understand technology needs in the region.

What You Will Do

Responsibilities include, however not limited to:

  • Serve as a Subject Matter Expert (SME) for all of the clinical systems being utilized by GCTO users – functionality knowledge, roles and access process, data quality/compliance needs, pain points, system issues and available workarounds, & planned enhancements.
  • Partner with the Business System Owner (BSO) to provide business/technical consultation to user communities to ensure consistent and effective use of the application – answering questions, creation of job-aids and other training material, promoting best practices and tools via internal sites & maintaining Frequently Asked Questions. Conduct User Acceptance Testing for new systems and changes to existing systems.
  • Identify need for communications and additional training.  Work with BSO and communications experts to ensure systems communications are effective, clear for local users and informative.  Host training sessions to share new system functionality and best practices.
  • Conduct User Account Review process for clinical systems.
  • Support data clean-up activities in their assigned countries.
  • Collectively with the country/regional management perform root cause analysis to identify current state process inefficiencies and how technology may enable the process to address
  • Work with Sr. RSL, BSO and CRDs to identify SMEs, assist SMEs by developing and providing training to SMEs, ensure alignment of SME knowledge and involvement against SME expectations and address any gaps in SME onboarding
  • Drive technology/process innovation and help with innovation pilots and ultimate implementation in the region.
  • Partner with Our Company’s regional IT representatives and regional GCTO staff in the identification of processes that can be improved by enabling technology
  • Work with BSO and AMS teams to identify trends in Helpdesk issues that require updated training and communications

What You Must have


  • Bachelor degree, Master degree preferred.

Prior Experience & Skills:

  • Prior background in country clinical operations and systems expertise is preferred
  • Extensive experience in clinical research/development
  • Proficient in English language
  • Be recognized in the region as a subject matter expert in critical clinical systems such as CTMS, eTMF, Electronic Data Capture (EDC) system, clinical portal and basic reporting and MS Office tools
  • Possess experience working with and helping end-users of our Company’s Clinical Development tools
  • Extensive knowledge of our Company’s Global Clinical Development procedures (GDP)
  • Proven ability in delivering training and presenting on our Company’s systems and business processes in multi-cultural forums
  • Have excellent problem-solving skills, based on facts, data and knowledge of the regulatory needs in complex and evolving environments; be able to apply sound risk management
  • Demonstrated interpersonal, communication, negotiation, persuasion and leadership skills in dealing with a broad variety of cultures on non-routine matters in stressful situations
  • Able to handle organizational complexity, ambiguity and continuous change
  • Experience delivering training and presenting on our Company systems and business processes in multi-cultural forums
  • Must have excellent problem-solving skills, based on facts, data and understanding of the regulatory requirements in complex and evolving environments; must be able to apply sound risk management
  • Demonstrated interpersonal, communication, negotiation, persuasion and leadership skills in dealing with a broad variety of cultures on non-routine matters in stressful situations. Able to handle organizational complexity, ambiguity and continuous change

What You Can Expect

  • Work autonomously whilst being supported, encouraged and being part of a trusted Global leading Pharmaceutical organisation
  • Exposure to upskill and develop in your role
  • Flexibility and opening doors to other opportunities and skillsets
  • Joining a collaborative team of likeminded individuals

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

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