Product Support Technician

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The Product Support Technician will be responsible for providing technical support, troubleshooting, repair, drawing, and maintenance of electronic components within our battery products.

Key Responsibilities:

  • Provide technical support for electronic components of battery products to internal teams and customers.
  • Diagnose and troubleshoot issues with electronic systems and components, including PCB assemblies, microcontrollers, sensors, and other embedded systems.
  • Perform repairs on electronic equipment, ensuring high standards of quality and reliability.
  • Interpret and create electrical schematics, wiring diagrams, and technical drawings to facilitate troubleshooting and repair activities.
  • Conduct routine maintenance and calibration of electronic testing equipment.
  • Collaborate with the engineering team to provide feedback on product performance and suggest improvements.
  • Document and report on technical issues, repair activities, and outcomes to support continuous improvement initiatives.
  • Assist in the development and updating of technical manuals and support documentation.
  • Stay up to date with industry trends and advancements in electronic components and repair techniques.

Essential Criteria:

  • Minimum of 3 years of experience in electronics repair, troubleshooting, and technical support.
  • Associate degree or higher in Electronics, Electrical Engineering, or a related field in Electrical Engineering.
  • Strong proficiency in reading and interpreting electrical schematics, wiring diagrams, and technical drawings.
  • Hands-on experience with electronic testing and diagnostic
  • Experience with battery management systems (BMS) and energy storage technologies.
  • Familiarity with quality assurance and control procedures in electronics manufacturing.
  • Proficiency in using CAD software for creating and modifying technical drawings.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Knowledge of battery systems and technologies is a plus.

Excellent remuneration commensurate to relevant skills and experience.

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