IT Support Technician (Australia Visa Sponsorship Available)

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Job Description

IT Support Technician

  • Looking for a different challenge as an IT Support Technician whereby you can utilise your skills?
  • Permanent Full-time position with competitive renumeration and benefits
  • Work with a dedicated and welcoming team based in Murarrie, Queensland
  • Join a growing, yet already successful market
  • Upskill and growth in an area your passionate about, whilst being fully supported and encouraged
  • Join a Trusted Global Leading Animal Health organisation

The IT Support Technicians mission is to provide hardware and software IT support for the site production lines.


What You Will Do


Responsibilities include, however not limited to:

  • User/stakeholders assistance
  • Takes care of user requests and redirects them to the relevant people in the IT team or relevant IT team, Or carries out the interventions itself
  • Complies with information system security instructions and the company’s
  • Supporting shopfloor IT by sustaining the environment and work on incident resolution
  • Deploying new devices on the shopfloor (Computers / IOT devices / manufacturing devices with network capabilities)
  • Keeping inventory of our assets up to date and manage their lifecycle
  • Documenting all activities
  • Communicates and inform users to understand the problems and resolve them
  • Provides Guidance, information and user trainings if needed.
  • Registration of new equipment
  • Follow-up of new equipment
  • License management
  • Repair and performs preventive maintenance of all computer equipment
  • Manage spare parts

Manage daily operations:

  • backups and restores
  • data archiving
  • maintenance of user configurations

What You Must Have


Technical knowledges:

  • Microsoft 365 environment
  • Main types of cabling
  • Hardware and software equipment (PCs, routers, hubs, switches, printers)
  • Network protocols
  • Windows based computing (from XP to 10)

Analytical capabilities:

  • To be able to diagnose the origin of a breakdown or malfunction, of network congestion
  • Ability to do hardware configuration of networks
  • Ability to perform network maintenance
  • Follow the On-site rules
  • Follow the safety instructions

What You Can Expect

  • Work autonomously whilst being supported, encouraged and being part of a trusted Global Leading Animal Health organisation
  • Exposure to upskill and develop in your role
  • Flexibility and opening doors to other opportunities and skillsets
  • Joining a collaborative team of likeminded individuals

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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