Hospital Coordinator (After Hours)

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Hospital Coordinator (After Hours) – Launceston, Tasmania

About the Organisation:

Founded in 1885 and the organisation mission is to provide quality, compassionate health care to the most vulnerable, including those reaching the end of their life. With over 18,000 staff and volunteers, we have a national network of 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care service centres.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ people, people who have come to Australia as migrants or refugees and veterans.

About the Role:
People and Culture:

  • Practice in accordance and relevant Government Health policies and procedures, the position description, Code of Conduct and industrial agreements
  • Work in accordance with the mission and vision of organisation and actively participate in developing a culture that promotes values of healing, hospitality, stewardship and respect

Customer Service:

  • Participate within the complaint management process
  • Manages the patient feedback loop
  • Provide regular in service / awareness sessions for all areas on ISO/Risk Management
  • Liaise with key stake holders and customers to identify their needs and expectations
  • Communicate and negotiate with professional disciplines and relevant others to ensure the provision of a seamless service
  • Enhance communication within the nursing division through dissemination of information as agreed through the various forums
  • Assist nursing staff to respond to matters of complaint in an appropriate and timely manner to achieve a satisfactory outcome

Leadership:

  • Acts as the contact person for Hospital Executive after hours.
  • Model behaviours that promote leadership within the nursing division through communication and visibility.
  • Promote an empowerment model that encourages and facilitates employee ownership, problem resolution, decision making skills and commitment to the attainment of specific objectives.

Resource Management:

  • Promote staff awareness of financial parameters consistent with industry best practice and individual responsibility in the budget management through education
  • Ensure appropriate allocation of staff and utilisation of staff resources

Operational Management:

  • Works in accordance with all policy and procedures pertaining to ACQSHC National Standards and ensures this guides the delivery of safe and quality care
  • Ensure nursing practice is within legislation and common law and adheres to hospital policies and procedures.
  • Collaborate with VMO’s and Theatre Manager to determine appropriate theatre times after hours
  • Coordinate hospital / staff activities in an effective and efficient manner after hours to facilitate clinical areas operate within budget parameters for work hours per bed day
  • Collaborates across campuses to enable appropriate use of all resources.
  • In collaboration with unit staff identify changing patterns in acuity and adjust staff ratios to ensure appropriate skill mix and standards of care

Planning:

  • Participates in the implementation of strategic and business plans for the nursing division.
  • Ensure the nursing philosophy, objectives, standards, policies and procedures are complied with
  • Assist with facilitation of the implementation of best practice and models of care which enhance the nursing divisions strategic plan
  • Participate in the planning of minor works as required

Nursing Practice:

  • Practices in accordance with legislation and common law affecting nursing practice
  • Promotes knowledge of and compliance with nursing policies and procedures
  • Supports and promotes excellence in clinical practice, and enhanced clinical outcomes.

Training and Development:

  • Contributes to the professional development and growth of staff
  • Recognises and responds to the need for personal professional development and growth
  • Manage performance issues as they arise.

Risk Management:

  • Demonstrated understanding of risk management processes and systems, and their relationship to safe quality patient care and organisational outcomes
  • Assists in the implementing integrated Risk Management strategy by:
  • Identifying, analysing, monitoring and reporting risks
  • Managing risks through quality action plans and a risk register
  • Ensuring that policies and processes are adhered to in order to facilitate the implementation of the strategy.
  • Promote the management of risks by patients, visitors and contractors.
  • Contribute to developing and sustaining a work culture that encourages and supports open risk identification and management.

The role Reports to:

  • Clinical Services Manager

Direct Reports:

  • All staff on a shift by shift basis outside of business hours

Department:

  • Nursing Administration

 

About You:

  • Registered Nurse Level 3, with current AHPRA registration
  • Practices in accordance with ACQSHC National standards (and any other relevant standards to area of practice)
  • Proven management skills
  • High level organisational skills
  • Previous experience in a similar role
  • Proven experience in customer relations
  • Ability to promote, and demonstrated commitment to, the Mission, Vision and Values of the LCM Health Care
  • Understanding of financial and human resource management in the private sector
  • Strong communication skills both written and verbal
  • Advanced life support qualification
  • COVID-19 vaccination is a mandatory requirement

Desirable:

  • Recent managerial and clinical experience
  • Membership of relevant professional organisation
  • Holds a relevant tertiary qualification (or working towards same)

What’s on Offer:

  • Generous salary super salary packaging
  • Hours per fortnight: 64 hours per fortnight
  • Training, development pathways and career opportunities
  • Annual leave

This role is open to all Registered Nurses and experience Hospital Coordinator with current AHPRA registration and have all the working rights in Australia.

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