Front Office Duty Manager, Duty Manager (Hotel), Restaurant Manager & Chef/Cooks

  • Kununurra, WA
  • Posted 1 week ago
  • Salary not specified AUD / Year

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Job description

Kununurra, Full Time, Hospitality Vacancy Listing Dates 7/05/2024 to 4/06/2024 Please Quote Reference Number 96149

  • Front Office or Hotel/Motel Duty Manager, Restaurant Manager, or Chefs/Cooks
  • Remuneration – $70,000 – $80,000
  • Opportunities with The Kimberley Grande Resort & Stay Margaret River

Kimberley Grande Resort and Stay Margaret River are eagerly seeking a friendly, experienced & passionate Front Office Duty Manager and a Motel Manager/Duty Manager (Hotel) to lead our young and energetic team to maximize productivity. Reporting to the Operations Manager, you will help create a positive work environment while motivating and leading our reception staff to deliver memorable guest experiences.

The successful applicant must have 2/3 years’ experience in a similar role, a current RSA and a First Aid Certification. A current full driver’s licence is also desirable.

You will also have:

  • WA Approved Manager Card (desirable)
  • Experience as a Fire Warden and First Aid Officer (desirable)
  • Experience as a Duty Manager (highly desirable)
  • Experience with hotel booking systems – preferably Preno (desirable)
  • Exceptional attention to detail
  • Excellent communication skills (both written & verbal)
  • The ability to work under pressure and multitask
  • Ability to work independently and as part of a team
  • Excellent problem solving skills
  • Strong leadership skills with the ability to motivate employees to deliver a high standard of service
  • Commitment with flexibility to work mornings, evenings, weekends and public holidays
  • Proactive focus and shares a passion for the hospitality industry
  • Experience with large tour groups and functions
  • Accuracy with figures, a keen ‘eye for detail’
  • Able to handle guest complaints tactfully, maintain the property reputation and gain a favourable outcome for the guest

We are also on the lookout for an exceptional Restaurant Manager! We need a hardworking, enthusiastic, and ambitious individual who leads from the front to take charge of our busy and fast-paced restaurant. You will oversee restaurant operations, build a customer-focused team, and implement leading customer service standards. This key role aims to make us a benchmark-setting venue. Your passion for developing teams and embracing challenges is vital in ensuring an exceptional customer experience.

Responsibilities And Duties:

  • Coordinate daily restaurant operations to deliver exceptional service
  • Manage day-to-day financials, ensuring accuracy and efficiency
  • Exceed customers’ expectations by providing an outstanding dining experience and active participation while on duty
  • Ensure all food served is of excellent standard
  • Regular coaching, training and mentoring of staff to improve them and service standards fostering motivation and growth
  • Develop relationships with new and regular restaurant patrons
  • Coordinate daily/weekly updates with the reservations, functions and bus tour team
  • Manage bookings and balance seat capacity
  • Prepare the rostering for the restaurant and discuss with the Duty Manager
  • Cost control with a focus on labour
  • Managing customer feedback and reputation
  • Monitor and manage stock levels for optimal inventory control
  • Monitor and manage the cashier and upgrade Lightspeed
  • Coordinate employee schedules to ensure efficient staffing
  • Ensure compliance with regulations and maintain HACCP and cleaning standards
  • Participate regularly in management meetings and report to Duty Manager and Tavern Manager

The successful applicant must have 2/3 years’ experience in a similar role and hold a RSA and Approved Manager’s Certificate WA.

You’ll also have:

  • An Open Drivers License
  • Strong food & beverage knowledge
  • Previous experience with Preno platform, an advantage to be able to check after hours reservations
  • Strong leadership and people skills
  • An ability to think outside the square
  • Effective time management and organizational skills
  • Excellent communication with a great command of the English language (written and verbal)
  • Knowledge of current liquor legislation
  • Hands on approach with a natural ability to lead a team to be the best they can
  • Previous remote experience
  • Willing to commit long term

We also require an experienced Chef/Cook to join our team. You must have 2/3 years’ experience in a similar role.

The successful applicant for each role will receive a remuneration of $70,000 – $80,000.

Sponsorship may be available to the right person.

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