Estimator/Insurance Loss Adjuster – Mitchell, ACT – TSS 482 sponsorship available – #3634047

  • Canberra, ACT
  • Posted 1 week ago
  • Salary not specified AUD / Year

Company Details Restricted To Members

Job description

Key points we found

  • Minimum of 4 years experience in the automotive smash repair industry
  • Excellent customer service skills and ability to build rapport with customers and work providers
  • Strong systems experience and competent computer abilities

  • Great and safe working environment
  • TSS 482 sponsorship available
  • Genuine opportunities for career development and progression


With over 50 repair centres across Australia and New Zealand,  leader of the collisin repair industry, specialising in small, medium, and larger repairs. We are the pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with a safe, supportive and best in industry working conditions.


We are seeking an experienced, personable customer service-orientated Insurance Loss Adjuster to join the team.

The primary purpose of this role is to be responsible for the timely completion of accurate and comprehensive quotes for accident repairs on vehicles. You will apply your knowledge of motor vehicles and your skills with computers whilst interacting with a range of people. This is a full-time position.

Reporting to the Centre Manager this role will work within our large network of repair facilities and you will be provided with stability and opportunity.

Key Responsibilities:

  • Providing excellent customer service to clients and work providers
  • Accurately quote vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures
  • Complete quotes as required onsite, off -site and online
  • Processing vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging
  • Manage parts for repairs to ensure timely arrival and cost effectiveness as required
  • Manage suppliers to ensure additional work is recorded and authorised in a timely manner
  • Assist with production management of the centre where required
  • Ensure vehicles are repaired to their pre-accident condition
  • Hand over completed repairs to customers


  • Minimum 4 years experience
  • Hardworking, motivated and seeking a career a with an industry leader
  • Proven experience within a similar position including experience in the preparation of estimates /quotations in the automotive smash repair industry
  • Proven experience with AudaNet would be highly desirable
  • Ibody experience desirable but not necessary
  • Excellent customer service skills including building rapport with customers and work providers
  • Highly professional and personable
  • Strong systems experience and competent computer abilities
  • Excel an advantage but not a necessary
  • Excellent verbal and written communication skills
  • Ability to meet strict deadlines
  • Ability to problem solve and excellent accuracy and attention to detail
  • Able to work effectively and collaboratively with the team
  • Strong commitment to work in a safe manner
  • High attention to detail
  • Be reliable, punctual & hardworking


  • Competitive salary
  • Full-time, Permanent
  • Employee benefits including: Employee Assistance Program, discounted Health Insurance, discounted Novated Leasing, discounted motor insurance and more
  • Team environment
  • Genuine opportunities for career development and progression

How to Apply
If you think you have the above qualities, are looking for a new challenge, and believe you have what it takes to drive a team to succeed consistently, please forward your resume, along with a cover letter, by clicking on the apply button below.

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