Customer Service Specialists – Bi-Lingual (English & Mandarin) – Australia Visa sponsorship available

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We’re looking for people that display a passion for Customer Service to join one of Australia’s fastest-growing gas and electricity retailer. So, while you look after our customers, we will look after you.

This role requires candidates to work on-site at our Ringwood office. We value collaboration and believe in providing a supportive in-person work environment to foster creativity and innovation, especially in mentoring.

About GloBird Energy:

GloBird Energy is on a dynamic mission to revolutionize the energy industry, striving for a brighter future for both customers and the environment. Our reputation is built on offering flexible products, competitive prices, and delivering a red-carpet experience for our customers.

Join our vibrant team where passion fuels red-carpet customer experiences, innovation boosts efficiency, and our shared values of We Care, We Act, and We Improve create an exciting work environment.

Our impressive 4.5-star Google rating and a 4.7-star product review rating serve as a testament to our values and achievements, propelling us as one of Australia’s fastest-growing energy retailers.

Located in the heart of Melbourne’s eastern suburbs (Ringwood), we offer easy accessibility via public transport, coupled with convenient onsite parking and regular social activities to foster a vibrant work environment.

If you’re eager to make a positive mark in the energy sector and be part of a forward-thinking team, GloBird Energy Welcomes You.

Your Primary Role will be to:

  • Deliver an exceptional Red-Carpet service through email, live chat, and calls.
  • Effectively listen, record & resolve customer enquiries

What’s in it for you:

  • Above industry average remuneration
  • Full on job training and support
  • A friendly & supportive working environment
  • Professional career potentials and Visa sponsorship available

What you’ll need to succeed:

  • Fluent in Chinese – Mandarin or Cantonese
  • Adequate English, IELTS 5.5 or higher for international students
  • A hard worker and willing to learn & improve.
  • Good attention to detail, effective listening, and problem-solving skills
  • Good compute typing speed & accuracy.
  • Have sound computer skills, fluent in using Microsoft office suite.
  • A real supportive team player
  • Be willing to work overtime & weekends when necessary.
  • Can work legally for a minimum of 20 hours a week.

Preferred But Not a Necessity:

  • Previous energy industry experience.
  • Previous experience within a call centre environment.

We’re inspired by an individual’s potential, and we value integrity, commitment, and willingness to achieve, before experience. If this sounds like you and you have a can-do attitude, then a career in GloBird is for you!

International students are welcome to apply.

Send your CV and a Cover Letter, detailing why you would be right for the position, via email to ****

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